CONTACT
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Customer Relations
To establish strong customer relationships, the Company implements the following measures:
1.Service Centers: We have established service centers at key operating locations to provide customers with safe, high-quality products as well as complete and accurate product information.
2.Immediate Response: We take immediate action to address and resolve customer feedback.
3.Active Engagement: We actively participate in events and activities organized by our customers.
4.Information Security: We strictly protect customer confidentiality by establishing robust network firewalls. Dedicated personnel conduct irregular monitoring of network information security to safeguard customer rights and interests.
5.Confidentiality Protocols: Employees are strictly prohibited from discussing customer business details in public spaces to ensure the protection of customer rights.
Additionally, the Company strictly adheres to international quality and environmental management standards to ensure our products meet market demands and regulatory requirements. We have obtained multiple international certifications, including ISO 14001 Environmental Management System, UL (Underwriters Laboratories), IECQ QC080000, JQA (Japan Quality Assurance Organization), and CSA (Canadian Standards Association). These certifications attest to our product safety and compliance with strict international safety standards for electrical and electronic products.
We are committed to enhancing product and service quality while prioritizing customer privacy and information security. Our contracts with customers include comprehensive terms regarding Quality Assurance, Non-Disclosure Agreements (NDAs), and Integrity Clauses. We also prepare Product Approval Sheets to ensure mutual consensus on product quality and specifications. We actively promote regulations regarding the protection of customer trade secrets to ensuring that transaction details, technical documents, and collaborative content are properly protected. By strictly abiding by laws and contractual obligations, we maintain customer trust and rights.
To manage and control the value chain, we have established management mechanisms covering raw materials and logistics to delivery at customer-designated locations. We continuously track product safety information and maintain a robust internal reporting mechanism to fulfill our commitment to product safety.
We provide comprehensive after-sales service and have established procedural documents for customer complaints. Effective complaint channels are published on our company website, allowing us to respond to inquiries via customer service hotlines and email (Customer Communication Channel: service@jve-tech.com), ensuring customers can quickly report product or service issues. Upholding the principle of immediate processing, we analyze, improve, and track all customer feedback to safeguard customer rights and maintain product quality.
1.Service Centers: We have established service centers at key operating locations to provide customers with safe, high-quality products as well as complete and accurate product information.
2.Immediate Response: We take immediate action to address and resolve customer feedback.
3.Active Engagement: We actively participate in events and activities organized by our customers.
4.Information Security: We strictly protect customer confidentiality by establishing robust network firewalls. Dedicated personnel conduct irregular monitoring of network information security to safeguard customer rights and interests.
5.Confidentiality Protocols: Employees are strictly prohibited from discussing customer business details in public spaces to ensure the protection of customer rights.
Additionally, the Company strictly adheres to international quality and environmental management standards to ensure our products meet market demands and regulatory requirements. We have obtained multiple international certifications, including ISO 14001 Environmental Management System, UL (Underwriters Laboratories), IECQ QC080000, JQA (Japan Quality Assurance Organization), and CSA (Canadian Standards Association). These certifications attest to our product safety and compliance with strict international safety standards for electrical and electronic products.
We are committed to enhancing product and service quality while prioritizing customer privacy and information security. Our contracts with customers include comprehensive terms regarding Quality Assurance, Non-Disclosure Agreements (NDAs), and Integrity Clauses. We also prepare Product Approval Sheets to ensure mutual consensus on product quality and specifications. We actively promote regulations regarding the protection of customer trade secrets to ensuring that transaction details, technical documents, and collaborative content are properly protected. By strictly abiding by laws and contractual obligations, we maintain customer trust and rights.
To manage and control the value chain, we have established management mechanisms covering raw materials and logistics to delivery at customer-designated locations. We continuously track product safety information and maintain a robust internal reporting mechanism to fulfill our commitment to product safety.
We provide comprehensive after-sales service and have established procedural documents for customer complaints. Effective complaint channels are published on our company website, allowing us to respond to inquiries via customer service hotlines and email (Customer Communication Channel: service@jve-tech.com), ensuring customers can quickly report product or service issues. Upholding the principle of immediate processing, we analyze, improve, and track all customer feedback to safeguard customer rights and maintain product quality.